At Marvel Oil Company, Inc. (“Marvel”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Marvel product you purchased from the Marvel website or one of our authorized sellers in the United States, you may request a refund (or replacement product of equal or lesser value) within 60 days of the date of purchase.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Marvel 60-Day Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
How To Claim the Guarantee
To submit a Guarantee request, please contact us at https://marvelmysteryoil.com/pages/contact to receive an online form and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Marvel, or provide other information to assist Marvel in processing your request.
You must submit your Guarantee request within 60 days of the date of original purchase. Please note that you are responsible for providing Marvel with proof of your purchase. Marvel will email you a prepaid return label with instructions to return the faulty item.
Guarantee Guidelines
Marvel reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Marvel concludes that the purchaser has abused the Guarantee. Marvel may amend or terminate the Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at sellersupport@turtlewax.com.
Effective: January 1, 2025
